Refund policy

RETURN & RETFUND POLICY

This Refund & Returns Policy (“Policy”) applies to all purchases made from Vespera Linea (“we,” “us,” or “our”) through our online store. By placing an order, you agree to the terms outlined below.

1. Return Eligibility & Timeframe

We accept return requests within 10 days of delivery.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed
  • Include all original tags and packaging
  • Be returned in original condition

Returns that do not meet these conditions may be refused.

2. How to Request a Return

Before sending any item back, you must contact us to receive return approval.

📧 Email: vesperalinea@gmail.com
Please include:

  • Order number
  • Item(s) you wish to return
  • Clear photos of the item(s)
  • Reason for the return

Once approved, we will provide return instructions. Returns sent without prior approval may not be accepted.

3. Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • Sale or clearance items
  • Gift cards
  • Personalized or customized products
  • Items marked “Final Sale”

4. Condition Review & Approval

All returned items are inspected upon arrival.
If the item does not meet our return standards, we reserve the right to:

  • Decline the return
  • Issue store credit instead of a refund
  • Apply a restocking fee where applicable

5. Return Shipping

Customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.

6. Refund Processing

Once your return is received and approved:

  • Refunds are issued to the original payment method
  • Processing time: up to 30 business days
  • Shipping costs are non-refundable

Please note that banks and payment providers may require additional time to post the refund.

7. Exchanges & Store Credit

If you wish to exchange an item, availability is subject to stock.
If an exchange is not possible, store credit may be offered at our discretion.

8. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 24 hours of delivery.

Please provide:

  • Photos or video showing the issue
  • Your order number

Once verified, we will arrange a replacement, refund, or store credit.

9. International Orders

For international orders:

  • Customs duties, taxes, and fees are the customer’s responsibility
  • These charges are non-refundable
  • Return shipping costs are the customer’s responsibility unless otherwise stated

10. Policy Updates

We reserve the right to update this Policy at any time.
Changes will be posted on our website and take effect immediately.

11. Contact Information

For all return, refund, or exchange inquiries, contact us at:

📧 Email: vesperalinea@gmail.com